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FAQ

General

What are my finance options?

We work with Fleixifi to suit your finance needs. See our dedicated finance page for more info.

Am I eligible for a grant?
In relation to COVID-19, how will JCPS keep me safe when they come to my business/home?

We take the health and safety of our employees and customers seriously. COVID-19 is no exception. We have implemented a system in collaboration with the CIF to keep everyone safe. Please see our COVID-19 section for more info.

Plumbing

Why does the toilet keep running?

This is the most asked question when it comes to plumbing problems. In most cases it is caused by a faulty ball valve or a faulty syphon not closing on or making a proper seal around the flush valve. If it does not seal the water will leak into the toilet and the tank will not fill with water to push the float up and turn off the supply of water.

What do I do if I have a water leak?

Locate your water meter and turn off the water to prevent any more flooding. If you cannot turn off the water by yourself, contact a plumber immediately to help you turn it off. Our plumbers have leak detection equipment that can quickly and accurately find the source of leaks.

Should I turn off my electricity when I have water damage in my home?

It occurs when you shut off the water suddenly and the fast-moving water rushing through the pipe is brought to a quick halt, creating a hammering noise this is known as ‘Water Hammer’. Pipes that aren't as secure as they should be can make a banging and clanging noise as the water makes its way through the system also.

Why do my drains smell?

There are many reasons why your drains can smell. It can usually be caused by a dried out trap or it could be down to something as simple as a bacteria build up in your pipes. Sometimes it may be more serious if the sewer line becomes blocked or sustains damage from corrosion, it will start to back up sewage into your pipes and eventually into your drains, and this would need immediate action.

My water bills are high but I can't find any leaks what is happening?

Leaks that are unseen or unfixed can waste a lot of your water, it is important to check your home for leaky faucets, pipe lines, outside taps and a continuously running toilet.  A dripping tap can waste over 1,500 litres of water per year (which is enough water to fill 20 bathtubs).

What is a water booster pump?

A booster pump works just like a fan. A fan has blades that spin around to increase air movement, and a booster pump has an impeller inside that increases water flow and pressure. It provides the extra boost needed to bring your water pressure to the desired level in your home.

Central Heating

When should I get my boiler serviced?

Your boiler should be serviced once a year in order to meet the terms of your warranty.

Why should I get my boiler serviced?

Regular services can ensure its running safely and efficiently. It can also cut costs in the long-run, helping you to avoid the need to fork out for expensive repairs!

How long should a gas boiler last?

The average life expectancy for a gas boiler is between 10 and 15 years. You should ensure that your boiler is maintained properly in order to keep it functioning for as long as possible.

How long does a gas boiler service take?

A gas boiler service can take up to 1 hour, but the time will vary depending on the brand and model.

How much is a heat pump?

From €10,000.

How much is the government boiler grant?

There are no grants towards the cost of new gas or oil boilers. Under the new ECO grant scheme, householders who own a house that was built before 2006 can get a grant of €700 Euro towards the cost of upgrading central heating controls.

Why is my radiator hot at the top but cold at the bottom?

The most common cause could be a build-up of what is known as central heating sludge which has settled at the bottom of the radiator causing it to be cold. You would need to bleed and clean the radiators in order to remove the sludge, in some cases a power flush would be needed. However, if you are unsure, please call us and we would be happy to come out and check over your central heating system.

Why is my radiator cold at the top but hot at the bottom?

Radiators cold at the top rather than the bottom is often due to trapped air within the heating system. To resolve this problem simply bleed the radiator to remove any trapped air.

Committed to Quality

Warranty of up to 10 Years
Grants  - we do the paperwork and apply on your behalf
COVID-19 Safety Compliant
Friendly & Efficient Customer Service

Fully Insured,
Certified & Registered

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Grants for Homeowners

Did you know that it’s possible to claim back up to €1200 in grants when upgrading your Central Heating System?

Request Quote

Send us your details and requirements and we'll get back to you with a quote as soon as possible.

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